Insurance Management App

B2B web app design for a technology firm in New York
Insurance management app sample screen displaying on desktop, laptop, and tablet.

A B2B incident-based claim management web app built around the needs of self-insured, third-party administrators, and all types of organizations that need to track losses and claims.

The original software was developed during the Dot.com era. Industry best practices for digital products is to have a redesign every 4-5 years, so this software was long overdue. Similar to a lot of long-overdue digital products, one of the primary problems is feature overload. This is the main problem we aimed to solve in this project.

Our solutions include introducing progressive disclosure, reducing redundant workflows, and redesigning the software into a responsive web app.

Services provided

Web app design

Industry

Insurance

Methods used

  • Stakeholder interview
  • User survey
  • User testing
  • User flows
  • Information architecture
  • Wireframe
  • Prototype
  • Visual design
Cards view of the Incidents screenList view of the Incidents screenDashboard screenReports screenIncident viewConstruction worker holding an iPadTask management screenClaim adjuster holding an iPadClaim adjuster holding an iPad

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